Refund & Return Policy

Return & Refund Policy

At Zalvah, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns:

• You may request a return within 7 days of receiving your order.

• To be eligible, items must be unused, in their original packaging, and in the same condition as when you received them.

• To initiate a return, please contact us at [your email/contact form].

Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed via the original payment method within 5–7 business days.

• Shipping costs are non-refundable.

Exchanges:

• We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.

Damaged or Incorrect Items:

• If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos. We will resolve the issue promptly at no additional cost.

We are committed to making your shopping experience worry-free and ensuring you receive the products you love.